BVAC Choosing a care home form

Care home name or location

Or select the Bupa care home

Welcoming and inviting - care home first impressions

A great care home is friendly to visitors and welcomes you as soon as you arrive at the front door.

Check what you observe

Warm and welcoming, greeted with a smile by employeesEmployees are attentive and able to give relevant information and direction, providing clearanswers to my questionsEmployees look appropriately attired and identifiableEmployees introduced themselves and other key people - explaining what they do and thesupport they provideEmployees were professional but friendly

Notes for first impressions

Atmosphere

A great care home has a positive environment and feels comfortable and homely throughout.

Tick as many that you see

Residents look happy, comfortable and well cared forLooks clean and homelyNoise levels are comfortable - minimal competing noiseHas a neutral or pleasant smellFeels relaxing and homelike throughout

Notes for atmosphere

Getting around the home

A great care home has a layout that is designed for accessibility and mobility, assisting residents andvisitors to enjoy the various areas and amenities.

Tick as many as you notice

Easy for residents to get around and clear signage is available (toilet signage)There is good lighting and different spaces of the home are identifiableThere are pleasant and inviting spaces inside and out, accessible with minimal obstaclesThe home feels comfortable and secure

Notes for getting around

Engagement and activities

A great care home encourages residents to enjoy activities aligning with their personal interests andorganises group activities to promote meaningful socialisation.

Tick as you ask questions

Residents look interested in what is going on, or in what they are doingResidents have opportunities to pursue activities and interests independentlyEmployees enable and encourage participation (you may notice team members askingresidents to join in)Individual and group activities are aimed at social engagement, occupation or enjoymentand are meaningful to the residentThe list of activities is clearly displayed and includes variety

Notes for engagement and activities

Interaction

A great care home has employees that show respect, provide care and interact with residentsthat have trust in their carers.

Tick as you engage with others

Employees appear attentive, patient and offer support to residentsEmployees happily chat and engage with residentsEmployees know residents well and speak respectfully in a personal way by name or titleInteractions by employees reflected a genuine respect for the personCare is focused on comfort and support

Notes for interaction

Respecting the individual

A great care home considers the needs and wishes of each resident so that they experience theprivacy and preferences that provide personal comfort.

Tick as you ask these types of questions

Home offers menu choices at every meal and caters for dietary requirementsEmployees respect resident’s room as their personal space by knocking and seekingpermission to enterEach resident’s room feels like a personal space which reflects themIndividual needs and preferences are met by the home

Notes for respecting the individual

The care home community

A great care home feels like a community that is friendly and inclusive, where residents feel asense of belonging.

Tick as you notice these items

See visitors flow in and out of the home with easePeople are being greeted and welcomed into the care homeThere is a sense of community and belonging

Notes for community

Other comments or notes

Where should we send your results?

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