Appointment availability

Due to the current COVID-19 situation, we've reduced the number of customers attending our centres to comply with social distancing requirements. This is to ensure the safety of both our staff and customers.

Appointment availability options are updated regularly via our website. Dates with available times will display in green on the calendar.

If you can't find a suitable time at your preferred location, please continue to check our site regularly. New appointments are released daily and previously held bookings will also become available.

If you have concerns on the time frame required to complete your medical examination, please contact The Department of Home Affairs on 131 881.

Cancel/reschedule appointment

You can change or cancel a booking through our website at any time.

Please ensure this is 24 hours prior to your appointment time to allow other customers an opportunity to attend that time.

If rescheduling, please be aware that all current available appointments are displayed on the website. If you cannot find a suitable time, please check the website regularly as new appointments are released daily and any cancellations will also appear.

If you are cancelling an appointment you have paid for, please select "Request a refund" on the previous page and complete the details requested. The refund will be processed with 10 business days.

Copy of results from medical examination

The below requests for Radiology and Pathology results only apply to customers who have attended their appointment at a Bupa dedicated assessment centre. If you have had your medical assessment at Bupa Partner Clinic, you will need to request your results directly from the clinic you attended.

Radiology

If your appointment was at a medical centre in Albany, Alice Springs, Bundaberg, Cairns, Darwin, Doubleview (formerly Mount Hawthorn), Geraldton, Hobart, Launceston, Mildura, Mount Isa, Port Augusta, Rockhampton, Wagga Wagga or Whyalla, contact IMED Radiology for a copy of your x-ray.

For all other locations, contact Lumus Imaging.

Please note: Only the x-ray image can be provided.

Pathology

If you attended your appointment at a medical centre in Albany, Booragoon, Bunbury, Carnarvon, Doubleview, Fremantle, Geraldton, Kalgoorlie, Mildura, Norfolk Island, Port Augusta or Whyalla, you'll need to contact the centre directly to request your pathology results.

For all other locations, complete our Pathology Request Form. If you're intending to work or study as a doctor, dentist, nurse or paramedic during your stay in Australia, you can also request a copy of your TST or IGRA results.

We'll send your results via secure email within 7-10 business days.

COVID-19 information

Due to the current COVID-19 outbreak we have reduced the number of customers visiting our clinics to comply with social distancing requirements. This is to ensure the safety of both our staff and customers.

Prior to booking or attending your appointment, we recommend checking our Announcements Page for any updates which may impact services.

With a high demand of appointments, we've set-up additional temporary clinics in some states to further assist customers secure appointments.

If you have an appointment, please make sure that:

• You do not have any flu like systems. If you do, please cancel your appointment and seek medical assistance for COVID-19 testing

• If you are still awaiting COVID-19 results or have received positive results, you will need to reschedule or cancel your appointment until you have tested negative.

For further information, please visit our FAQ's page.

Request for a carer Visa Health Assessment

Please download and read the Statement of Assistance. If you would like to continue with an application, you will need to provide the following documents:

1. Completed Statement of Assistance – signed and dated. (One filled out per person requiring care)

2. A signed Medical Report with the following: (Please note hospital discharge letters will not be accepted as medical reports)

   1. On an official letterhead from the treating doctor

   2. Outlining the Diagnosis, Prognosis, Treatment and the Impact the condition has on the activities of daily living

   3. Less than 12 months old

3. Any previous documentation relating to prior applications (If applicable)

4. A scanned copy of the identification you will be taking to your appointment e.g. passport or driver's licence etc.

Please send these documents in one PDF attachment to carervisa@bupamvs.com.au

Once all required documents are received, a member of our Bupa Medical Visa Services Team will contact you to organise your appointment time and take payment.

Additional information on Carer Visa applications is available at:
Visa Sub-class 116
Visa Sub-class 836

Your pregnancy enquiry

A booking cannot be made by customers who are under 14 weeks pregnant.

If you are over 14 weeks pregnant and choose to do the chest X-ray, you may proceed with the examination as normal.

If you are over 14 weeks pregnant and choose not to do the chest X-ray, please call our contact centre on 1300 794 919.

For more information

Should you require further information, please refer to the Department of Home Affairs website.

Your menstruation enquiry

If you're completing a New Zealand visa medical, it’s not advised to complete a urine test whilst you're menstruating as this may alter the results. This doesn't apply to Australian or Canadian Visa medicals.

Please make your appointment for 5 days after you have finished menstruating.

You can reschedule your appointment through our online booking system.

Please provide your bank account details. Refunds take up to 10 business days.

Thank you for contacting the Bupa Medical Visa Services Team

Please be advised that refunds take up to 10 business days to be received.

Please check your bank account before lodging an investigation.

Refunds are processed back to the card used for the initial payment. Please ensure your appointment has been cancelled – you can cancel a booking through our website at any time.

Please avoid providing health information or any other sensitive information about yourself or another person in your message.

Thank you for contacting Bupa Medical Visa Services in regards to your Health Undertaking requirements.

As you've selected that you're currently not in Australia, you'll need to wait until you have arrived in Australia to contact us.

Please visit our website again once you are in Australia.

As you're currently in Australia, the Health Undertaking Service requires your contact details. This information will be registered into the Department of Home Affairs system and you'll receive a confirmation letter via email once successful. Once you're registered, your health case will be referred to your nearest State or Territory clinic who will notify you to schedule an appointment.

Please avoid including any health information or other sensitive information about yourself or another person in your message.

Please avoid including any health information or other sensitive information about yourself or another person in your message.

Please refer to our website to book an appointment. Appointment availability is updated regularly via our website.

Dates with available times will display green on the calendar. If you can't find a suitable time at your preferred location, please continue to check our site regularly. New appointments are released daily and previously held bookings will also become available.

Please refer to our website to book an appointment. Appointment availability is updated regularly via our website.

Dates with available times will display green on the calendar. If you can't find a suitable time at your preferred location, please continue to check our site regularly. New appointments are released daily and previously held bookings will also become available.

Please avoid including health information or any other sensitive information about your or another person in your message.

When you submit this form, Bupa Medical Visa Services collects the personal information you provide for the purpose of registering or otherwise responding to your Health Undertaking enquiry. We will share your personal information with the Department of Home Affairs and relevant state or territory clinic for the purpose of facilitating your Health Undertaking assessment. Our Privacy Policy explains how we handle your personal information, how you can access or update your personal information, or contact us about your privacy.

When you submit this form, Bupa Medical Visa Services will collect the personal information you provide for the purpose of verifying your identity and processing or responding to your refund enquiry. We may share this personal information with the Department of Home Affairs where it is necessary to respond to your request. Our Privacy Policy explains how we handle your personal information, how you can access or update your personal information, or contact us about your privacy.

When you submit this form, Bupa Medical Visa Services collects the personal information you provide for the purpose of understanding your experience with our services and responding to your feedback. Our Privacy Policy explains how we handle your personal information, how you can access or update your personal information, or contact us about your privacy.

When you submit this form, Bupa Medical Visa Services collects the personal information that you provide for the purpose of understanding your experience with our services, and where necessary for our investigation and response to your complaint. We may share your personal information with the Department of Home Affairs. Our Privacy Policy explains how we handle your personal information, how you can access or update your personal information, or contact us about your privacy.

When you submit this form, Bupa Medical Visa Services collects the personal information, including health information, you provide for the purpose of responding to your enquiry. We may share the personal information you provide with the Department of Home Affairs. Our Privacy Policy explains how we handle your personal information, how you can access or update your personal information, or contact us about your privacy.

When you submit this form, Bupa Medical Visa Services collects the personal information that you provide (including your health information) for the purpose of processing your request. We may share this personal information with our relevant partner clinics so that they can action your request. Our Privacy Policy explains how we handle your personal information, how you can access or update your personal information, or contact us about your privacy.

When you submit this form, Bupa Medical Visa Services collects the personal information you provide for the purpose of processing and responding to your enquiry. We may share this personal information with our relevant partner clinics so that they can action your request. Our Privacy Policy explains how we handle your personal information, how you can access or update your personal information, or contact us about your privacy.

When you submit this form, Bupa Medical Visa Services collects the personal information you provide for the purpose of responding to your enquiry. We may share this personal information with our relevant partner clinics or the Department of Home Affairs. If we consider that your query relates to another Bupa entity, we may share your information with that Bupa business for the purpose of resolving your query. Our Privacy Policy explains how we handle your personal information, how you can access or update your personal information, or contact us about your privacy.